Privacy policy | MG Plumbing Services LLC

Privacy Policy
MG Plumbing Services LLC is committed to protecting the privacy and security of the personal information our customers share with us.

Effective date: January 1, 2026

This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, mgplumbingservices.com, and to the plumbing services we provide across the Las Vegas Valley. By using our website or our services, you agree to the practices described here.

Information We Collect
We collect only the information we need to schedule, perform, and follow up on plumbing service. This includes:

Information You Provide
Contact details such as your name, phone number, email address, and service address, when you call, text, fill out a form, or book an appointment.
Service details you share about your plumbing issue so we can diagnose and quote the job.
Payment information needed to process payment for completed work. Card payments are handled through secure third-party processors. We do not store full card numbers on our systems.
Information Collected Automatically
Usage data such as your IP address, browser type, device, pages visited, and time on the site, collected through standard analytics tools.
Cookies and similar technologies that help the website function and help us understand how visitors use it.
How We Use Your Information
We use the information we collect to:

Schedule appointments and provide plumbing services
Prepare estimates and process payments
Respond to your calls, texts, emails, and form submissions
Send appointment confirmations, reminders, and service follow-ups
Improve our website and our services
Meet legal, tax, and recordkeeping obligations
We do not sell your personal information to anyone.

Booking and Third-Party Tools
We use trusted third-party services to run our business. When you interact with these tools, the information you provide is handled under their privacy policies as well as ours:

Housecall Pro powers our online booking, scheduling, estimates, invoicing, and customer records.
Analytics tools such as Google Tag Manager and Microsoft Clarity help us understand website traffic and improve the site.
Payment processors securely handle card and digital payments.
These providers receive only the information needed to perform their function.

Cookies
Our website uses cookies to function properly and to measure how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

Text Messaging (SMS)
MG Plumbing Services LLC sends text messages to customers who have given us their mobile number and verbally agreed, when booking a service by phone or in person, to receive text messages from us. At that time we also tell the customer that they agree to our Terms & Conditions and this Privacy Policy. We then send one text message after the completed service with a link to leave a review, and we may send text messages about the customer’s appointment or service. Consent to receive text messages is not a condition of purchasing any goods or services. We record each customer’s consent with the date in their customer profile.

Mobile information and text messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for marketing purposes. Information shared with the service providers that deliver our text messages is used only to deliver those messages.

Message frequency: one message per completed service. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP, call (702) 480-8070, or email admin@mgplumbingservices.com. See our Terms & Conditions at mgplumbingservices.com/terms-and-conditions/ for the full SMS terms.

How We Protect Your Information
We take reasonable measures to protect the information you share with us against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, but we work to safeguard your information using industry-standard practices.

How Long We Keep Your Information
We keep customer and service records for as long as needed to provide our services and to meet legal, tax, and business requirements. When information is no longer needed, we dispose of it securely.

Your Choices and Rights
You may:

Request a copy of the personal information we hold about you
Ask us to correct or update your information
Request that we delete information we are not required to keep
Opt out of marketing texts or emails at any time
To make any of these requests, contact us using the details below.

Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

MG Plumbing Services LLC
5725 S Valley View Blvd. Suite 5, Las Vegas, NV 89118
Phone: (702) 480-8070
Hours: Monday through Saturday, 7:00 AM to 5:00 PM

MG Plumbing Services LLC | Nevada C-1d Plumbing Contractor License | BBB Accredited | Family-Owned and Operated Since 2015

Las Vegas, NV | (702) 480-8070 | Monday-Saturday, 7 AM to 5 PM